CUSTOMER SERVICE:

If you are an existing FIELD customer that has paid for and received products and are experiencing problems with a FIELD product, please notify our warranty department immediately at support@fieldelectronicdrums.com.

WARRANTY POLICIES

The following warranty policies below apply to FIELD products including drums, cymbals and accessories if you are the original owner and can provide proof of purchase. This warranty does not apply to various accessories or third-party products.

LIFETIME WARRANTY UPGRADE:
Welcome to the club! If there is a newer version of your product or if you damage a FIELD product while in use, you can purchase a replacement or an upgraded replacement product at discounted Warranty Upgrade prices for the life of the product. Products purchased at Warranty Upgrade prices directly from FIELD will be covered by our 30-Day Warranty against Manufacturer’s Defects and 1 Year Warranty Against Failure.
30 DAY WARRANTY AGAINST MANUFACTURER’S DEFECTS:

A Manufacturer’s Defect is anything deemed incorrect with the product upon purchasing it.

If a defect is found on any FIELD products within 30 days of purchase, we will repair or replace the defect item free of charge. FIELD shall be responsible for all DOMESTIC shipping costs excluding Hawaii and Alaska. INTERNATIONAL shipping costs shall be entirely the responsibility of the customer.

Any product determined to possess such a defect will be replaced or repaired free of charge.
All Warranty Related Products must be accompanied by a copy of the original sales receipt.
This Warranty does not cover deterioration or damage of any part due to normal wear and tear, abuse or misuse on items such as drum heads, metal cymbals, replaceable playing surfaces, finishes, etc. All wear and tear items are not covered under this warranty. Any damage incurred during customer replacement is the sole responsibility of the customer. Customer alteration, modification, disassembly, removal or tampering of any FIELD product will void the warranty. All electronic components of the drums and cymbals are guaranteed for the duration of the warranty to the original owner only with valid original sales receipt.

FIELD reserves the right to evaluate and approve any product returned for repair or replacement and shipment must be properly packaged and shipped toFIELD for evaluation. No shipments will be accepted without a return authorization number (RMA#) printed clearly on the package. FIELD must be able to duplicate the problem with any product that is returned for service that the customer has determined is not functioning to FIELD specifications. Any product that is evaluated by FIELD may be subject to additional charges. If a product is returned and FIELD is not able to replicate the problem the item will be shipped back to the customer at the customer’s expense.

*Cymbals and Drums that become cracked, bent or damaged due to normal use, abuse or mishandling will not be covered by FIELD under the 30-Day Manufacturers Defect Warranty and 1 Year Warranty Against Failure, however, will qualify for the Lifetime Warranty Upgrade replacement or upgrade at discounted prices. Please contact us for assistance in determining the nature of your problem.

1 YEAR WARRANTY AGAINST FAILURE:

If a failure develops on any FIELD products within one year of purchase, FIELD will repair the failed item free of charge. Customer shall be responsible for all shipping costs.

***This 1 Year Warranty Against Failure does not cover deterioration or damage of any part due to normal wear and tear, abuse or misuse on items such as but not limited to: dents, cracks, breaks or tears in the cymbals, drums, sticks, cables, hardware or other accessories. Cymbals that become damaged due to performance or normal wear and tear will not be covered by the 30-Day Manufacturers Defect Warranty and the 1 Year Warranty Against Failure, however, will qualify for the Lifetime Warranty Upgrade replacement or upgrade at discounted prices. Please contact us for assistance in determining the nature of your problem.

PRODUCTION LEAD TIMES:

Build times can vary depending on quantity and complexity. Please allow a minimum of 7 business days for single item orders and more time for larger quantity orders. For large quantity drum and cymbal orders, additional building time will be required. Any production lead times quoted are based on averages and actual production time may vary significantly. Customers will be notified when their product is ready to be shipped.  Pre-Sale build times are unknown and not guaranteed in any way due to the nature of the Pre-Sale conditions.
CUSTOM PRODUCT POLICY:

All FIELD products including drums and cymbals are considered custom items. Each product is custom hand built per each customers order and no two drums or cymbals are identical, thus making them custom items.
RETURNS and REFUNDS:

CYMBALS returns and refunds:

Because these products are custom made-to-order for each customer and are not kept in stock, cymbal refunds or order cancellations are subject to a 25% restocking fee. This restocking fee will be deducted from your refund. Customers are responsible for all shipping costs. Refunds will not be allowed after 5 days of receiving the item(s). Order with confidence as our full Lifetime Warranty Upgrade, 30-day Warranty Against Manufacturer Defects and 1 Year Warranty Against Failure apply guaranteed. Returns must be in flawless resell-able condition. Items with stick marks or blemishes will not be accepted.

DRUMS returns and refunds:

Because these products are custom made-to-order for each customer and are not kept in stock, Drum refunds or order cancellations are subject to a 50% restocking fee. This restocking fee will be deducted from your refund. Customers are responsible for all shipping costs. Refunds will not be allowed after 5 days of receiving the item(s). Order with confidence as our full Lifetime Warranty Upgrade, 30-day Warranty Against Manufacturer Defects and 1 Year Warranty Against Failure apply guaranteed. Returns must be in flawless resell-able condition. Items with stick marks or blemishes will not be accepted.

PRE-SALE SHIPPING POLICY:

SHIPPING COSTS NEED TO BE DETERMINED AND BILLED SEPARATELY AND PAID PRIOR TO SHIPPING ITEMS. Shipping cost will be billed once products are ready to be shipped.

All product purchases must be shipped to the buyers physical billing address with direct customer delivery signature, no exceptions. We do not ship to PO boxes or separate addresses unless the product is paid for by money/bank transfer or by cash. All shipments must have tracking numbers and signed signature confirmation by the original buyer only. Any Customs and/or Duty fees for the specific country and/or region is the responsibility of the customer. FIELD is not responsible for any Duties, Taxes or Customs fees.
USE AT YOUR OWN RISK:

FIELD assumes no responsibility for any damage or injury that occurs from use of the products or from any information provided by FIELD, FIELD employees, agents, distributors, re-sellers or third parties. Purchasing or using FIELD products constitutes that you agree to these terms of use and will hold FIELD harmless.
PRODUCT FINISHES:
Products will vary in appearance due to the variability of custom and or handmade products, therefore, all product images are for reference only. FIELD cymbals and drums will vary in color and finish as this is the nature of custom and hand produced finishes and surfaces. FIELD reserves the right to change any information and product design or finish at any time without notice. 
FIELD makes no warranties either expressed or implied other than our 30-day Warranty Against Manufacturer’s Defects and the Lifetime Warranty Upgrade. FIELD are electronic percussion products assembled by FIELD. All guarantee information and product specifications and product designs are subject to change without notice.
* Any product that has been discontinued, modified, upgraded, improved or replaced with newer technology by FIELD may or may not be able to be repaired or replaced to original specification due to replacement parts that are no longer available to, or manufactured for or by FIELD. Under these circumstances, FIELD will provide the customer with optional repair, replacement, improvement or upgrade services. Optional repair, replacement, improvement or upgrade services which are available may be subject to additional charges.