Frequently Asked Questions
Please see below for the most asked questions and answers.
CRAFTSMANSHIP FAQs
What Kind Of Shells Do You Use?
What Kind Of Finishes Do You Offer?
What Kind Of Bearing Edges Do You Make?
What Kind Of Hardware Do You Use On The Drums?
What Kind Of Mounts Are Included?
What Is Your Average Build Time?
ORDER FAQ’s
How Do I Place My Order?
Payment and shipping information
PayPal requires a full tracking service such as UPS or FedEx in order to be covered by their buyer and seller purchase protection policy.
Note: Due to PayPal policy, Using USPS Postal International Insured, buyer and seller protection is not covered because USPS International shipping is only track-able to the postal facility and not to the final destination. Full insurance for lost or damaged packages is also required.
We accept Western Union If using USPS Postal International Insured.
Using USPS is a more cost effective shipping option, however, offers limited international tracking.
All shipping service fees are paid at the time of purchase.
All import duties and fees are the customer’s responsibility. Please check with your local Import Duties office.
Field Electronic Drums is not responsible for any item if a customer refuses to pay duty fees that a country requires.
Field Electronic Drums is not responsible for return shipping fees.
How much is shipping and handling?
Shipping in the USA is usually 3-5 day, fully insured ground shipping for around $200 for a 3 piece kit (rack tom, floor tom, bass), and $35 for snares.
Shipping overseas depends on the weight and destination of the package, please email us with your address for a more accurate shipping estimate. *Our S&H prices include packing, shipping, and insurance on the package.
*SHIPPING DOES NOT INCLUDE DUTIES, TAXES, IMPORT DELIVERY FEES, OR ANY OTHER FEES ASSOCIATED WITH SHIPPING DOMESTIC OR INTERNATIONAL
All import duties and fees are the customer’s responsibility. Please check with your local Import Duties office.
Field Electronic Drums is not responsible for any item if a customer refuses to pay duty fees that a country requires.
Field Electronic Drums, LLC is not responsible for return shipping fees.
Will you send me samples?
What is the average turn around time?
For Drums: Please allow a minimum of 4-8 weeks production time.
It all depends on the creative difficulty of the drum(s) being built as well as back ordered supplies that are not in stock.
Returns and Exchanges?
Drums are nonrefundable as drums are custom built and finished to each customer’s specific requirements.
What If I Want To Change My Mind Once I’ve Already Ordered?
CONTACT FAQ’S
How do I contact you?
You can either fill out our contact form, e-mail us at support@fieldelectronicdrums.com or you can call us at 513-400-DRUM and leave a message.
If you call, please leave a detailed message and we will do our best to get back to you within 24-48 hours on normal working business days.
I wrote you an email but never got a response?
Can I Visit Your Shop?
How Do I Get Endorsed By FIELD?
Please be advised that there is no guarantee you will get an endorsement and also that any material you send us will not be returned. (Please send us copies instead of original materials unless you don’t need to receive them back).
If we are interested and feel we can work something out with you, we will get in touch.
***Please no phone calls regarding endorsements.
Do you have any dealers?
*Dealers interested in selling FIELD Drums, please e-mail support@fieldelectronicdrums.com
SETUP FAQs
I just got my order in the mail, now what?
How do I adjust the settings of my drums and cymbals?
What separates FIELD from other custom drum companies?
We pride ourselves on our commitment to quality and customer service. We strive to keep our customers happy with all aspects of their purchases. We will go above and beyond to get you an exceptional, handcrafted product, with your vision in mind.